If you experienced an issue during or after your stay, let us know as soon as possible so we can review the situation and determine the appropriate next steps.
Step 1: Tell Us What Happened
Contact our Customer Experience team and provide as much detail as possible, including:
A description of the issue
The property address or reservation number
Photos or videos (if applicable)
Screenshots of any communication with your host
When the issue occurred
Depending on the situation, we may ask you to complete a support form or create a support ticket on your behalf to ensure your concern is properly documented and investigated.
Step 2: We'll Review Your Case
Our team will carefully review the information you provide and may contact your host to gather additional details before making a decision.
Every situation is reviewed individually based on the circumstances and available documentation.
Step 3: Resolution
If appropriate, we'll work toward a fair resolution in accordance with Vidle Housing's Guest Support Policy.
Depending on the situation, possible resolutions may include:
A partial refund
Assistance relocating to another property
Other resolutions based on the circumstances
Can I Report an Issue After My Stay Has Ended?
Even if you've already checked out, you can still report issues you experienced during your stay.
Your feedback helps us investigate concerns, improve future guest experiences, and work with hosts to maintain high-quality listings.
Our Customer Experience team is available 24/7 through live chat and the Help Center if you need assistance reporting an issue with your stay.
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