To protect the privacy and security of both hosts and travelers, the property's full address and check-in instructions are not publicly visible while travelers browse listings.
When Are Check-In Instructions Sent?
Approximately 48 hours before the scheduled check-in date, Vidle Housing automatically sends the traveler the check-in information provided by the host.
Depending on the information entered in the listing, this may include:
Check-in and check-out times.
Full property address and unit number.
Parking instructions.
Building or gate access information.
Smart lock or keypad codes.
Lockbox instructions.
Wi-Fi network and password.
Other important arrival details provided by the host.
Host Responsibility
Hosts are responsible for making sure their address and check-in instructions are accurate and up to date before the traveler's arrival.
Before every confirmed reservation, we recommend reviewing:
Property address and unit number.
Parking instructions.
Door, gate, or building access codes.
Lockbox location and combination.
Wi-Fi information.
Check-in and check-out times.
Any special instructions needed to locate or enter the property.
Incomplete or incorrect instructions can cause delays and make it difficult for travelers to access the property.
How to Update Your Check-In Instructions
To review or update your check-in information:
Log in to your Vidle Housing Host Dashboard.
Go to Listings → My Listings.
Locate the property you want to update and click Edit.
Navigate to the Rules section.
Review or update your check-in instructions.
Save and publish your changes.
Hosts managing multiple properties can also use Bulk Edit to update check-in instructions for multiple selected listings.
What If Check-In Instructions Are Missing?
If check-in instructions have not been added to the listing, the traveler may not receive all the information needed to access the property.
Hosts should review their check-in instructions well before every upcoming arrival.
If a traveler is approaching their check-in date and needs assistance, they can contact the host through Vidle Housing messaging or reach out to our Support Team for help.
Keeping your check-in instructions complete and current helps create a smooth, stress-free arrival experience for every traveler.