Reservations & Traveler Communication
Learn how to manage inquiries, reservation requests, confirmed bookings, check-in instructions, cancellations, maintenance issues, and traveler communication.
10 articles
- How Travelers Receive Their Address & Check-In InstructionsOnce a reservation is confirmed, Vidle Housing automatically sends the traveler a confirmation email with their reservation details.
- How to Cancel a Reservation as a HostWe understand that unexpected situations can happen. If you're unable to accommodate a confirmed reservation, you may need to cancel your booking.
- How Hosts Can Communicate With TravelersClear and timely communication helps create a smooth experience for both hosts and travelers. Vidle Housing provides a secure messaging system where hosts can respond to inquiries, communicate about confirmed…
- How to Handle Maintenance Issues & Emergencies During a StayMaintenance issues can happen during any stay, but quick action and clear communication can make a significant difference in the traveler's experience.
- What to Do If a Traveler Doesn't Show UpIf a traveler doesn't arrive on their scheduled check-in date and hasn't contacted you about a delay, don't assume the reservation has been canceled.
- How to Manage Traveler Inquiries & Reservation RequestsResponding quickly to traveler inquiries and reservation requests is one of the most important parts of hosting on Vidle Housing.
- What Happens After a Reservation Is Confirmed?Congratulations—you have a confirmed reservation! Once a traveler books your property, there are a few important steps to complete before their arrival to help ensure a smooth check-in and successful…
- What to Do If Your Property Is No Longer AvailableSometimes availability changes unexpectedly due to another booking, maintenance, repairs, personal use, or other circumstances. If your property is no longer available for a traveler's requested dates, it's important to…
- How to Handle a Double Booking or Availability ConflictA double booking or availability conflict can happen when the same property is booked for overlapping dates, a calendar doesn't update correctly, or availability changes unexpectedly.
- Cancellation Exceptions & Guest ProtectionsWhile most reservations follow Vidle Housing's standard cancellation policy, we understand that unexpected situations can occur.