If a maintenance emergency occurs during a guest's stay—such as a plumbing leak, power outage, or no heat—quick action is essential to ensure guest safety and satisfaction.
Steps to Take:
Respond Immediately: Whether notified directly or through Vidle Support, contact the guest as soon as possible.
Coordinate Repairs Promptly: Dispatch a qualified vendor or maintenance contact. Let the guest know when help is arriving.
Offer Interim Support: If immediate repairs aren’t possible, provide temporary solutions (space heaters, bottled water, etc.) to keep the guest comfortable.
Communicate with Vidle Support: Keep us updated so we can help communicate with the guest, document the issue, and offer backup options if needed.
Document Everything: Save photos, repair receipts, and communication logs in case further review is needed.
Handling emergencies professionally protects your listing and reputation while keeping our healthcare guests safe. CustomerSupport@VidleHousing.com