Host Reservation Management FAQs
This folder provides answers to common questions about managing reservations on Vidle Housing. It includes guidance on accepting or declining requests, modifying bookings, handling cancellations, and communicating with guests—everything you need to confidently manage reservations from start to finish.
13 articles
How to Update Your Listing on Vidle HousingNeed to make changes to your listing? Follow these steps to keep your information up to date.
How to Accept a Reservation on Vidle HousingLearn how to review and accept booking requests from guests.
How Guests Receive Check-In InstructionsHere’s how guests receive their check-in details after confirming a reservation.
How to Cancel a Reservation as a HostNeed to cancel a booking? Here’s how to do it responsibly.
How to Resolve Calendar Sync Issues or Double BookingsExperiencing a double booking or sync error? Here's how to fix it.
How to Handle Maintenance Issues at Your PropertyNeed help with a maintenance issue? Here’s how to manage it.
How Hosts Should Communicate with GuestsBest practices for communicating with Vidle Housing guests.
Should I Meet Guests in Person or Use Self Check-In?Learn what check-in method works best for healthcare travelers.
What to Do During a Maintenance EmergencyHow to handle urgent maintenance issues during a guest stay.
What to Do If a Guest Doesn't Show UpSteps to follow if a guest misses their scheduled check-in.
Calendar Didn’t Update After Guest CanceledWhat to do if your availability isn’t reflecting a recent cancellation.
Canceling a Reservation Due to an EmergencyHow to request a cancellation if you’re experiencing an emergency situation.
Host Message Templates for Guest CommunicationThese can be customized and automated to maintain engagement, provide clarity, and build trust.