If a guest doesn’t arrive on the scheduled check-in date and hasn’t contacted you about a delay, please follow these steps:
Attempt to Contact the Guest: Send a message via the Vidle Host Dashboard to check on their status.
Document the Situation: Note the date and time of your outreach attempt and save any related communication.
Hold the Unit for 24 Hours: Per Vidle policy, the reservation remains active unless the guest cancels or Vidle confirms a cancellation.
Wait for Guest Communication: If the guest contacts support after the check-in window, we’ll help determine next steps based on timing and circumstances.
Notify Vidle Support: If you haven’t heard from the guest within 24 hours, let us know so we can escalate and review your payout eligibility. CustomerSupport@VidleHousing.com