If a guest violates your house rules, behaves inappropriately, or causes damage, please reach out to Vidle Housing Customer Support for assistance.
Document the Issue
Include relevant details such as date, time, messages exchanged, photos, and a description of the violation.
Contact Vidle Support
Reach out through the in-platform messaging system or email CustomerSupport@VidleHousing.com.
Ticket Creation
A support ticket will be created to track the issue and ensure proper follow-up.
Investigation and Mediation
Our team will review the situation, contact the guest, and investigate on our end.
Resolution
Depending on the outcome, Vidle Housing will take appropriate action to resolve the issue and help maintain a safe and respectful community.
Vidle Housing reviews all guest reports thoroughly. Depending on the severity of the issue, actions may include issuing a warning or restricting the guest’s access to our platform.
Thank you for helping us maintain a safe and respectful community.