If you suspect that a guest has brought one or more unauthorized individuals to your property:
Document the Issue
Include relevant details such as date, time, messages exchanged, photos, and a description of the violation.
Contact Vidle Support
Reach out through the in-platform messaging system or email CustomerSupport@VidleHousing.com.
Ticket Creation
A support ticket will be created to track the issue and ensure proper follow-up.
Investigation and Mediation
Our team will review the situation, contact the guest, and investigate on our end.
Resolution
Depending on the outcome, Vidle Housing will take appropriate action to resolve the issue and help maintain a safe and respectful community.
Depending on the findings, actions may include a policy warning or guest account restrictions. Hosts are encouraged to clearly state visitor limits in their listing to help prevent these situations.