If a guest becomes unresponsive before or during their stay, here’s how to handle it:
Continue Messaging via Platform: Always use the Vidle Housing messaging system to ensure all communication is logged.
Note Key Deadlines: Record any important milestones, such as check-in, check-out, or payment confirmations.
Contact Vidle Support: If the guest remains unresponsive and it's affecting your ability to host, reach out to our support team. We’ll attempt contact on your behalf and guide you on next steps. CustomerSupport@VidleHousing.com
Wait Period: If the guest fails to check in or communicate within 24 hours of their reservation start time, cancellation procedures may be considered.