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What to Do If a Guest Makes a False Claim

How Vidle Housing investigates and responds to reports of false or misleading guest complaints.

Updated over 3 weeks ago

At Vidle Housing, we’re committed to protecting both guests and hosts. If you believe a guest has made a false or misleading claim:

  1. Document the Issue

    • Include relevant details such as date, time, messages exchanged, photos, and a description of the violation.

  1. Contact Vidle Support

  2. Ticket Creation

    • A support ticket will be created to track the issue and ensure proper follow-up.

  3. Investigation and Mediation

    • Our team will review the situation, contact the guest, and investigate on our end.

  4. Resolution

    • Depending on the outcome, Vidle Housing will take appropriate action to resolve the issue and help maintain a safe and respectful community.

Your reputation matters, and we’re here to help ensure the resolution is fair.

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