At Vidle Housing, we are committed to providing a safe and respectful experience for all members of our community. If you experience or witness discrimination or harassment from a guest, here’s what to do:
Document the Issue
Include relevant details such as date, time, messages exchanged, photos, and a description of the violation.
Contact Vidle Support
Reach out through the in-platform messaging system or email CustomerSupport@VidleHousing.com.
Ticket Creation
A support ticket will be created to track the issue and ensure proper follow-up.
Investigation and Mediation
Our team will review the situation, contact the guest, and investigate on our end.
Resolution
Depending on the outcome, Vidle Housing will take appropriate action to resolve the issue and help maintain a safe and respectful community.
Your Safety Matters: If you feel unsafe or need immediate assistance, contact local authorities. Vidle can assist with guest communication and support additional safety measures if necessary.
We do not tolerate harassment or discrimination and take every report seriously. Thank you for helping us maintain a welcoming community.