If you believe a traveler, host, listing, or reservation may involve fraudulent or misleading activity, report it to Vidle Housing Support as soon as possible. Early reporting can help our team review the situation and take appropriate action when warranted.
What Should Be Reported?
Examples of suspected fraud or misrepresentation may include:
Listing photos that do not match the actual property.
A property address that does not match the listing information.
Stolen or copied property photos.
A person claiming to own or manage a property without authorization.
Falsified identity documents or verification information.
Impersonation or use of another person's identity.
Misrepresentation of employment or travel assignment details.
Fake reviews or fabricated reservation information.
Unauthorized payment activity.
Requests to send reservation payments outside of Vidle Housing.
Suspicious changes to payment or payout information.
A traveler or host providing conflicting or intentionally misleading information.
Other activity that appears fraudulent, deceptive, or intended to mislead another user.
Step 1: Do Not Send Money or Sensitive Information
If something appears suspicious:
Do not send money outside of Vidle Housing.
Do not provide passwords or login credentials.
Do not send full banking information.
Do not provide Social Security numbers or other highly sensitive personal information through messaging.
Do not click suspicious links sent by another user.
All reservation-related payments should remain on the Vidle Housing platform.
Step 2: Document the Concern
Provide as much relevant information as possible, including:
Date and time of the incident.
A clear description of what happened.
Screenshots of messages or suspicious activity.
Photos or videos.
Links to duplicate or copied property listings, when applicable.
Payment information shown within Vidle Housing.
Names or account details associated with the concern.
Any conflicting information you noticed.
Other relevant supporting documentation.
Do not put yourself at risk or attempt to independently confront someone you suspect of fraud.
Step 3: Contact Vidle Housing Support
Report the concern to Vidle Housing Support and provide all available documentation.
A support case may be created to track the report, evidence, investigation, and follow-up.
Depending on the circumstances, our team may request additional information.
What Happens After a Fraud Report Is Submitted?
Vidle Housing may review information such as:
Account verification status.
Listing information.
Property photos.
Property address details.
Reservation history.
Messages sent through the platform.
Payment or payout information available to authorized team members.
Previous reports or account concerns.
Supporting documentation provided by the individuals involved.
Other relevant information available during the review.
For security reasons, Vidle Housing may not disclose all investigation methods, internal account information, or actions taken against another user.
What Action Can Vidle Housing Take?
Depending on the circumstances and available evidence, actions may include:
Requesting additional documentation.
Requiring additional identity or property verification.
Temporarily restricting an account or listing.
Suspending an account while a review is completed.
Removing a listing.
Permanently restricting an account.
Taking other appropriate action based on the circumstances.
Each report is reviewed individually.
What If I Believe a Listing Is Fraudulent?
If you believe a property listing may be fraudulent or misrepresented, do not send money or continue with an off-platform transaction.
Report concerns such as:
Property photos appearing on unrelated websites under a different owner or manager.
An address that does not match the property shown.
Pricing that appears significantly inconsistent with comparable properties.
A host refusing to communicate through Vidle Housing.
Requests for direct payment through Venmo, PayPal, cash, wire transfer, cryptocurrency, or another off-platform method.
Conflicting information about property ownership or management.
Contact Vidle Housing Support immediately so the listing can be reviewed.
What If I Notice Unauthorized Payment Activity?
If you believe there has been unauthorized payment activity:
Contact Vidle Housing Support immediately.
Contact your bank or card issuer when appropriate.
Do not share additional financial information with another user.
Save screenshots or documentation of the transaction.
Payment-related investigations may require review by authorized team members with access to relevant payment information.
Will My Report Remain Confidential?
Vidle Housing handles fraud reports carefully and limits access to sensitive information when possible.
However, complete confidentiality cannot be guaranteed in every situation. Certain information may need to be reviewed or shared as part of an investigation, safety response, legal obligation, payment dispute, or other necessary process.
If something doesn't seem right, contact Vidle Housing Support before sending money, sharing sensitive information, or continuing with a suspicious transaction.
Our team can review the information available and help determine the appropriate next steps.