Traveler Conduct, Safety & Disputes
Guidance for handling traveler complaints, house rule violations, assistance animals, fraud concerns, harassment, unresponsive travelers, and other disputes.
8 articles
- How to Handle a Traveler ComplaintTraveler complaints can happen during any stay, and how a host responds can make a significant difference in the overall experience.
- What to Do If a Traveler Isn't RespondingThere may be times when a traveler stops responding before check-in or during an active reservation.
- What to Do If a Traveler Makes a False ClaimDisagreements can sometimes arise between hosts and travelers about property conditions, amenities, maintenance, cleanliness, communication, damage, or other reservation details.
- Traveler Conduct & House Rule Violations: What Hosts Should DoClear house rules help set expectations and create a positive experience for both hosts and travelers.
- How to Report Discrimination or HarassmentVidle Housing is committed to providing a safe, respectful, and welcoming experience for everyone using our platform. Discrimination, harassment, threats, intimidation, and other abusive behavior are taken seriously.
- How to Report Suspected Fraud or MisrepresentationVidle Housing takes reports of suspected fraud, identity misrepresentation, inaccurate listings, and unauthorized payment activity seriously.
- Can I Require a Traveler to Complete a Background Check?Vidle Housing allows hosts to require additional screening or a background check when the requirement is clearly disclosed to travelers before booking.
- Emotional Support Animals & Assistance AnimalsLaws regarding service animals, emotional support animals, and other assistance animals may vary depending on the property, type of stay, location, and applicable housing laws, hosts should handle these requests…