If a guest brings a pet without prior approval and your listing has a no-pet policy, you have the right to report the incident and seek support through Vidle Housing.
Steps to Take:
Document the Issue
Include relevant details such as date, time, messages exchanged, photos, and a description of the violation.
Contact Vidle Support
Reach out through the in-platform messaging system or email CustomerSupport@VidleHousing.com.
Ticket Creation
A support ticket will be created to track the issue and ensure proper follow-up.
Investigation and Mediation
Our team will review the situation, contact the guest, and investigate on our end.
Resolution
Depending on the outcome, Vidle Housing will take appropriate action to resolve the issue and help maintain a safe and respectful community.
Vidle Housing supports hosts in enforcing house rules and resolving policy violations fairly.