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Why can’t I see my vehicle on the map?
Why can’t I see my vehicle on the map?

There are several things you must do to be able to track your vehicles on the map. Here we explain what steps you need to take.

Nadine avatar
Written by Nadine
Updated over 9 months ago

You will only see your vehicle on the map if you have completed the following steps.

  1. Add the vehicle in Vimcar Fleet.

  2. Activate the geo features for the vehicle in Vimcar Fleet.

  3. Install your Vimcar device (dongle or Vimcar box) in the vehicle.

  4. Make at least one trip with the vehicle.

If you have completed these steps and you still don’t see the vehicle, try the following.

  • Make sure that the Vimcar device is properly connected and the LEDs are on.

  • Check whether the driver has deactivated tracking.

  • If the vehicle is in an area with a bad GPS signal (such as a very remote area or a garage), contact Customer Support for more information.

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