FAQs

This collection provides answers to frequently asked questions.

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7 articles in this collection
Written by Hilary Thomas

What’s the difference between a pool vehicle and a company car?

When you add a vehicle, it is important to select the correct vehicle type: pool vehicle or company car. So what’s the difference?
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Written by Hilary Thomas
Updated over a week ago

Why can’t I see my vehicle on the map?

There are several things you must do to be able to track your vehicles on the map. Here we explain what steps you need to take.
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Written by Hilary Thomas
Updated over a week ago

Is it legal to track my employees?

Yes, but you must inform them that the vehicles are being tracked. You cannot track your employees without their knowledge or assent.
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Written by Hilary Thomas
Updated over a week ago

How precise is the tracking and how often is it refreshed?

Tracking is refreshed at least every 20 seconds, so the location of your vehicles is accurate to within 20 seconds.
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Written by Hilary Thomas
Updated over a week ago

Can I see the exact route driven by the vehicles?

You can view the exact route driven by a vehicle in the route history (provided the GPS signal was sufficiently strong during the trip).
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Written by Hilary Thomas
Updated over a week ago

When does a stop count as a stop?

A stop is recorded if the vehicle remains in the same position for more than 3 minutes.
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Written by Hilary Thomas
Updated over a week ago

How can I see the speed retrospectively?

Open the route history and position your mouse pointer over the line of the route. The vehicle’s speed at that point is displayed.
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Written by Hilary Thomas
Updated over a week ago