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Cannot add new user

Troubleshooting guide for when you cannot add a new user

Updated over 5 months ago

Here are some potential reasons and corresponding solutions:

1️⃣ Insufficient Permissions

To add new users, you must have the appropriate administrative permissions. Ensure that your account is assigned to a user group with the necessary rights to manage users.

Solution: Verify your user role and permissions. If you lack the required access, contact your system administrator to grant the necessary permissions.

2️⃣ User Already Exists

Attempting to add a user who is already registered in the system can result in an error.

Solution: Search the existing user list to confirm if the user is already present. If they are, you can update their details or resend an invitation if necessary.

3️⃣ Incorrect User Details

Incomplete or incorrect information can prevent successful user addition.

Solution: Ensure all mandatory fields, such as full name and email address, are accurately filled out when adding a user.

4️⃣ Email Invitation Issues

If you're inviting users via email, issues like incorrect email addresses or email delivery problems can hinder the process.

Solution: Double-check the email addresses for accuracy. Inform users to check their spam or junk folders for the invitation email. Alternatively, generate and share a direct invitation link.

5️⃣ Integration and Synchronization Problems

If you're using integrations like Active Directory or Microsoft Azure Active Directory for user synchronization, misconfigurations can cause issues.

Solution: Review the integration settings to ensure proper synchronization between VMC and your directory services.

6️⃣ System Bugs or Technical Issues

Occasionally, technical glitches or system bugs can prevent user addition.

Solution: Ensure your VMC system is up-to-date. If the problem persists, contact VMC support for assistance.

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