If you’re missing email notifications for arrivals, reports, or alerts, several factors might be causing the issue. In many cases, emails are marked as spam or blocked by mail servers.
Possible Causes & Fixes
1️⃣ Marked as Spam - Check your Spam or Junk folder. If found there, mark the email as “Not Spam.”
2️⃣ Blocked Emails - Your network may be blocking emails from VMC. Allow emails from @vmc.co across your network.
3️⃣ Filtered Emails - Check your inbox filters—emails might be landing in another folder or tagged differently.
4️⃣ Incorrect Email Address - Ensure recipient emails are correctly set up in email notification settings within the VMC dashboard.
5️⃣ Non-Existent Email Address - Verify that the recipient’s email exists and is correctly spelled in the VMC dashboard.
Whitelist VMC Email & IP Address
VMC emails are sent from a specific IP address. Ensure this IP is unblocked on your mail servers and firewalls. IT administrators may need to assist with this.
1️⃣ Allow emails from: *@signin.systems, *@signinpoint.com, and *@sendgrid.net
2️⃣ Whitelist IP address: 149.72.33.6
Self-Diagnosis: Check Your VMC Settings
1️⃣ Enable Email Notifications in your VMC user profile settings.
2️⃣ Admins can also check Global notification settings and reset notifications for all Users
3️⃣ Review Email Report Settings to ensure reports are scheduled correctly.
4️⃣ Check your Notification Logs to see if messages have been sent successfully.
