If an employee was previously deactivated and needs to return to your workforce, you can reactivate them directly from your Company Dashboard.
Steps to Reactivate an Employee
Log in to your Company Dashboard
Navigate to Workforce → Employees
On the Employees page, select the Filter button next to the search bar
Choose Inactive
Search for the employee’s name and open their profile
Click Reactivate Employee
Follow the prompts to complete the reactivation
What Happens Next?
After reactivating the employee:
The employee will be added back to your active workforce list.
Their benefits will not automatically resume.
The employee must first meet your company’s eligibility policy.
Please allow at least 24 hours for system syncing to capture the updated information.
Once syncing is complete:
The employee will receive enrollment communications via text and email
They can then enroll in a plan if eligible
Important Notes About Benefits
Employers cannot reactivate benefits on behalf of employees.
Benefit elections must be completed by the employee, as these are personal selections.
If the employee needs assistance enrolling, they can contact our Enrollment Team for support.