Source: Census Support / FAQ
Where can I find the census template?
The census template can be found here. It shows the required format for submission. Before uploading, make sure to save the file as a CSV.
2. Which census fields are required?
All fields are required except Preferred Language. If the language field is blank, you may still proceed with your submission.
3. I'm getting an error when trying to import my census file.
This is typically a formatting issue. Work through the following checks in order:
File format: Confirm the file is saved as a CSV. The template must be downloaded and saved as a CSV before it can be submitted through the dashboard.
Column headers: Confirm you are using the exact column headers shown in the template — including spelling, spacing, and capitalization. You can reference the correct headers in the Header column of the template.
Response format: Confirm your entries match the accepted values exactly. For example, entering "FT" or "PT" instead of "Full Time" or "Part Time" will trigger an error. Refer to the Example Responses column in the template for the correct values.
4. I received an error about a duplicate email or phone number.
Each employee in the census must have a unique email address and a unique phone number. If you see this error, review your file for any duplicates and correct them before resubmitting.
5. I uploaded part of my census yesterday and the rest today — now some employees are missing.
The census must be uploaded all at once as a single, complete file. Each new upload overwrites the previous one entirely. For example, if you upload a Full-Time employee file and then a Part-Time employee file, the second upload will replace the first, removing all Full-Time employees from the system. Always submit one complete file containing all employees.
6. Can I submit a partial census now and add the rest later?
No. The census must be uploaded as a complete file in a single submission. Uploading in multiple parts is not supported — each subsequent upload will fully overwrite the previous one, resulting in missing employees.
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