Members enrolled in the CHOICE Reimbursement Only plan can submit monthly reimbursement requests for their insurance premiums. Members enrolled in the CHOICE Premium Plus plan can submit monthly reimbursement requests for their insurance premiums and eligible medical expenses.
Claims are reviewed daily. In some cases, Vitable may request additional information before approving a claim. This may happen if:
The requested reimbursement amount exceeds your available wallet balance
Additional documentation is needed for proof of payment
Additional documentation is required to confirm that an expense is eligible and medically necessary
If additional information is needed, you’ll receive an email from Vitable outlining what’s required. After gathering the requested documentation, click “View your request” in the email to submit the information.
Once submitted, Vitable will review your claim again and either approve it or follow up if anything further is needed.
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Need More Help?
If you have any questions, our support team is here to help! We're available Monday to Friday from 9 AM to 9 PM EST and on weekends from 9 AM to 5:00 PM EST. You can reach us through the following contact methods:
📞 Call: (484) 416-0769
💬 Chat: Through the Vitable app
📧 Email: support@vitablehealth.com
We’re here to support you every step of the way!