How do I connect my Sibionics GS3 sensor to the Vively app?

Follow the steps below to connect your Sibionics GS3 CGM sensor to the Vively app and start seeing your glucose data.

Before you begin

Before connecting your Sibionics GS3 sensor to Vively, please make sure you have:

Downloaded the Sibionics app in the Apple App Store or Andriod Store on Google Play
Created and logged into your Sibionics app account
Downloaded the Vively app in the Apple App Store or Andriod Store on Google Play
Created and logged into your Vively app account

Both apps and accounts are required for your GS3 sensor to activate and for data to flow through to Vively.

Before connecting to Vively, make sure your GS3 sensor is properly set up.

Apply the GS3 sensor to the back of your upper arm, following the instructions provided
Open the Sibionics app and activate the sensor
Allow the 60-minute warm-up period to complete

During the warm-up period, glucose readings won’t appear. This is normal.

Before connecting to Vively:

If readings are not visible in the Sibionics app, they won’t appear in Vively yet.
Please wait until readings are showing before continuing.

Once your sensor is active:

Once connected, your glucose data will begin syncing into Vively automatically.

GS3 sends glucose data automatically via Bluetooth. Please ensure:

Bluetooth is turned on
Your phone is within 10 metres of the sensor
Both the Sibionics app and Vively app are allowed to run in the background

If the Sibionics app loses its Bluetooth connection to the sensor, glucose data may stop flowing through to the Vively app.

In most cases, this is easy to resolve:

No re-setup is required.

If you’ve just connected your sensor and don’t see data immediately:

Small delays can occur shortly after first connection.

If you’ve completed all the steps above and your data still isn’t appearing:

Please email contact@vively.com.au and include:

This helps us quickly identify where the connection may be breaking down.