Getting Started with the Volunteero App
Welcome to the world of Volunteero! The revolutionary app that brings volunteering to your fingertips! 🌟
Volunteero makes it easier than ever to create meaningful change in your community. Whether you’re signing up for missions, tracking your hours, or celebrating your impact, everything you need is right here.
This article focuses on setting up and managing your profile, from updating your details and adding a photo to adjusting your settings and enabling extra security. Let’s take a quick tour so you can get the most out of your Volunteero app!
Use the links below to jump to the relevant section.
Navigating the App
On mobile, you’ll find three main tabs at the bottom of your screen:
Missions: View your ongoing, available, and pending missions.
Chat: Stay connected with your team.
Profile: Manage your account, see your achievements, and personalise your experience.
If you’re using Volunteero on the web version, these tabs will appear across the top instead.
This article focuses on the Profile tab, where you can update your details, track your progress, and manage your settings.
Your Profile Overview
At the top of your profile, you’ll see:
Your name
Your total volunteering hours
The number of reports you’ve submitted
How long you’ve been part of the Volunteero community
Badges: here, you can view all the badges you’ve already earned, as well as discover new ones you can work towards, if your organisation has set them up. It’s a great way to celebrate your achievements!
You’ll also see your profile photo; just tap the cartoon icon to update it. Feeling confident? Take a quick selfie! Prefer a polished look? Upload a photo from your camera roll. This picture is visible to your organisation, so pick something friendly and professional.
Find New Opportunities
Looking for new ways to get involved?
Toggle on 'Find new opportunities' in your profile to unlock the 'Apply' tab. This lets you browse volunteering opportunities outside your organisation.
Scan QR Code
If your organisation uses QR codes for check-in and check-out, you can scan them directly from your profile tab, making attendance tracking super easy.
The Accounts Tab
Edit Profile
To edit your profile:
Head to 'Profile'
In the 'Account' tab, you can manage your personal details and settings. Here, you can update your:
Phone number
Date of birth
EDI information
About section
Languages & skills
Address
Once updated, hit 'Submit', and your organisation will automatically receive your latest details.
Note: You may notice that you can’t change your email address directly in the app. If you need to, contact your organisation and they will be able to sort that out for you. However, it's worth just noting that, because your email is your unique identifier, changing it will create a new account (and you’ll get a new welcome email with new login details).
Emergency Contacts
Add or update your primary and secondary emergency contacts to make sure your organisation always has up-to-date information in case of an emergency.
Change Password
Need to update your password? You can do that right here in the app, no need to log out.
Two-Factor Authentication (2FA)
Add an extra layer of security to your account by setting up 2FA via an authenticator app or text message.
Once enabled, you’ll be logged out automatically and prompted to log back in. This helps verify your account security.
Check out our Two-Factor Authentication guide for a step-by-step setup walkthrough.
Notifications
Control how you stay updated. Manage your app notifications here and choose what alerts you receive.
Check out our Notifications Guide for a quick walkthrough.
Languages
Change your app language here to one that best suits you.
Delete Account
If you ever decide to delete your Volunteero account, you can do so here, but we strongly recommend contacting your organisation first. Deleting your account will permanently erase all linked data, insights, and reports, and your organisation won’t know where you’ve gone!
Badges Tab
There’s also a dedicated 'Badges' tab! See all your earned badges and discover any others available for you to work towards.
Under the 'Earned' tab, you’ll see all the badges you’ve already collected.
The 'Discoverable' tab shows any badges you can still work towards (if your organisation has this feature enabled).
Reports
In this tab, you can view all the reports you’ve submitted, a great way to keep track of your volunteering activity and impact over time.
Please note: this tab only shows reports you’ve already submitted. To create a new one, check out our step-by-step guide or watch the video tutorial.
Shifts
See all your ongoing shifts here, making it easy to stay on top of your volunteering schedule.
Watch our quick video guide to learn how to browse missions and claim shifts.
Settings
Here’s where you can personalise your Volunteero experience:
Permissions: Manage location access.
Push Notifications: Enable or disable alerts.
Security: Add Face ID for quick and secure logins.
Appearance: Choose between Light or Dark Mode.
Preferred Theme: Volunteering with multiple organisations? Pick your favourite organisation’s theme.
Preferred Calendar: Sync your shifts and missions to your personal calendar and choose your default one for seamless scheduling.
Visual Learner? Watch our video tutorial, which covers:
Account Overview
Editing your profile
Your badges
Your previous reports
Notification preferences
Accessing support
If you have a query relating to accessing or using the app, please email our support team at support@volunteero.org, and one of our friendly team members will be happy to help. 😊
If your query is about your volunteering activities (like missions, shifts, or opportunities), we recommend reaching out directly to your charity!