Getting Started with the Volunteero App
Welcome to the world of Volunteero! The revolutionary app that brings volunteering to your fingertips! đ
Volunteero makes it easier than ever to create meaningful change in your community. Whether youâre signing up for missions, tracking your hours, or celebrating your impact, everything you need is right here.
This article focuses on setting up and managing your profile, from updating your details and adding a photo to adjusting your settings and enabling extra security. Letâs take a quick tour so you can get the most out of your Volunteero app!
Use the links below to jump to the relevant section.
Navigating the App
On mobile, youâll find four main tabs at the bottom of your screen:
Home: View your missions and shifts. Explore new missions that are available to join.
Learning: Complete training in order to gain qualifications.
Chats: Stay connected with your team.
Profile: Manage your account, see your achievements, and personalise your experience.
If youâre using Volunteero on the web version, these tabs will appear across the top instead.
This article focuses on the Profile tab, where you can update your details, track your progress, and manage your settings.
Your Profile Overview
At the top of your profile, youâll see:
Your name
Your profile picture: just tap the cartoon icon to update it. Feeling confident? Take a quick selfie! Prefer a polished look? Upload a photo from your camera roll. This picture is visible to your organisation, so pick something friendly and professional.
Your organisation
Badges: here, you can view all the badges youâve already earned, as well as discover new ones you can work towards, if your organisation has set them up. Itâs a great way to celebrate your achievements!
Recent activity: In here you will be able to see your volunteering hours, Reports Submitted, Reporting Streak, Badge Earned, as well as a timeline of important activity.
Account
Account Settings
Edit Profile
To edit your profile:
Head to 'Account Settings'
In 'Edit Profile', you can manage your personal details and settings. Here, you can update your:
Phone number
Name
Date of birth
EDI information
About section
Address
Once updated, hit 'Save Changes', and your organisation will automatically receive your latest details.
Note: You may notice that you canât change your email address directly in the app. If you need to, contact your organisation and they will be able to sort that out for you. However, it's worth just noting that, because your email is your unique identifier, changing it will create a new account (and youâll get a new welcome email with new login details).
Emergency Contacts
Add or update your primary and secondary emergency contacts to make sure your organisation always has up-to-date information in case of an emergency.
Language
Select preferred language for the app.
Change Password
Need to update your password? You can do that right here in the app, no need to log out.
Two-Factor Authentication (2FA)
Add an extra layer of security to your account by setting up 2FA via an authenticator app or text message.
Once enabled, youâll be logged out automatically and prompted to log back in. This helps verify your account security.
Check out our Two-Factor Authentication guide for a step-by-step setup walkthrough.
Delete Account
If you ever decide to delete your Volunteero account, you can do so here, but we strongly recommend contacting your organisation first. Deleting your account will permanently erase all linked data, insights, and reports, and your organisation wonât know where youâve gone!
Qualifications
In here, you can view which qualifications you have and how long they are valid for.
Under 'Available', you will see qualifications that you are able to earn through training.
You can also see 'Expired' qualifications, which mean you will have to retake a training course or contact your organisation to update these.
Shifts
In here you can view your upcoming shifts. You can view this in a list view or in a calendar view.
Reports
In this tab, you can view all the reports youâve submitted, a great way to keep track of your volunteering activity and impact over time.
Please note: this tab only shows reports youâve already submitted. To create a new one, check out our step-by-step guide or watch the video tutorial.
Scan QR Code
If your organisation uses QR codes for check-in and check-out, you can scan them directly from your profile tab, making attendance tracking super easy.
Settings
Device Settings
Hereâs where you can personalise your Volunteero experience:
Security: Add Face ID for quick and secure logins.
Push Notifications: Enable or disable alerts.
Permissions: Manage push notifications and location, camera, media library, contacts access.
Preferred Calendar: Sync your shifts and missions to your personal calendar and choose your default one for seamless scheduling.
Customisation
Choose to customise your app to your preferred design. Choose to customise:
Missions- change the mission card main title.
Preferred theme- Choose between your organisation's colours or Volunteero's default theme. If you volunteer for multiple organisations, you can choose which organisation's colour will be used across the app.
Appearance- Choose if the app will be in light/dark/system mode.
Defaults- Select your preferred distance unit and currency.
Opportunities
Find New Opportunities
Looking for new ways to get involved?
Toggle on 'Find new opportunities' in your profile to unlock the 'Apply' tab. This lets you browse volunteering opportunities outside your organisation.
Learning
Show Learning tab
Want to complete training through the app?
Toggle on 'Show Learning tab' to be able to access courses from your organisation.
Support
Knowledge & Support
Here, you will be able to find all articles created by your organisation to help with support in relation to your organisation as a whole
App Support
In here, you will find a form that you can fill out if you are experiencing any issues with the app specifically. Please remember to add your email address as this is the only way we will be able to contact you to help with your query.
Give us feedback
We love to hear your feedback as this is what keeps us growing! Please let us know your thoughts in here.
Visual Learner? Watch our video tutorial, which covers:
Account Overview
Editing your profile
Your badges
Your previous reports
Notification preferences
Accessing support
If you have a query relating to accessing or using the app, please feel free to email us at support@volunteero.org. Our team will be happy to help!đ
If your query is about your volunteering activities (like missions, shifts, or opportunities), we recommend reaching out directly to your charity!