Enabling App access for a new volunteer
At the last step of setting up any new volunteer on Volunteero, you will see an option to open an app account.
Enabling App access for an existing volunteer
You can also open and close app accounts for existing volunteers. To do so:
Find the volunteer you wish to open an app account for, and open their profile.
Open the App access tab in a volunteer profile.
Click "Set up access".
A volunteer will receive an automated welcome email from the system with download links to the app, their sign-in details, and a video tutorial.
If a volunteer gets in touch and states they cannot find their email, please ask them to check their junk/ spam folder.
If the volunteer tells you they cannot sign in, firstly ensure they are added with the correct email and you've opened them an app account. If everything is set up correctly and they are still facing issues, please refer to this log-in FAQ's article.
Video Tutorial
As always, if you require any further assistance with this, please use the support button in your Staff Dashboard or email us at support@volunteero.org. Our team will be happy to help!😊