When setting up any new volunteer you will see an option to open an app account at that stage but you can open and close app accounts for existing volunteers.

Find the volunteer you wish to open an app account for, and open their profile.

Open the App access tab in a volunteer profile. Click "Set up access"

A volunteer will receive an automated welcome email from the system with download links to the app, their sign-in details and a video tutorial.

If a volunteer gets in touch and states they cannot find their email, ask them to check their junk folder.

If the volunteer tells you they cannot sign in, firstly ensure they are added with the correct email and you've opened them an app account. If everything is set up correctly and they are still facing issues, please refer to this log-in FAQ's article.

If you require any further assistance, please use the support chat to ask a question to our friendly support team. We will be happy to help!