We'll walk you through it in this article. We do our best to make Volunteer World as easy to use as possible so that you can find what you need instinctively.💡 Also, don't hesitate to ask us for help!
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If you have already found your volunteer program and have questions about it, we advise you to contact its coordinator first. She/he will give you all the details you need, and help you organize your stay.
Click on "Contact Coordinator" on the program page to contact him/her at the bottom of the program page: To use the 'Contact Coordinator' button, follow these steps: Additionally, you can access the coordinator contact feature through the application details page. Log in to your Volunteer World account and click on "Details" next to your application. From there, select "Contact Coordinator" to send a message directly through the platform.
Log in to your Volunteer World account.
Navigate to the specific program page you are interested in.
Scroll to the bottom of the page and click the blue 'Contact Coordinator' button to send your message. The coordinator will assist with your inquiries, such as tasks, requirements, or additional services related to the program. After clicking the button, a messaging interface will open, allowing you to type and send your inquiry directly to the coordinator for further communication.
👉 Your message will be sent directly to the organization's inbox on Volunteer World and you will normally receive a response within two to three working days. If you have submitted your application or booked a trip, you can follow up on its status:
Volunteer applications typically receive responses within 2-3 business days, while inquiries regarding trips can take up to 2-4 days based on the project team’s availability. Differentiating between these response types helps set clearer expectations.
Message History: If the coordinator has already sent you a message, go to your inbox by selecting 'Details' on the application or booking. Then, click 'Message your coordinator' to continue the conversation.
Approval Notifications: Your application needs to be approved by the host organization. Projects typically respond to applications within 2-3 business days and to trip inquiries within 2-4 days. If no response is received within a week, you can ask Volunteer World to send a reminder to the coordinator, ensuring your application gets reviewed promptly.
If your project coordinator does not respond promptly:
Check your inbox for any updates or missed messages.
Contact Volunteer World’s support for help in reaching out to the coordinator. These alternate strategies help ensure that your queries are addressed in a timely manner. If you’re experiencing frequent issues finding the 'Contact Coordinator' button, ensure you’re logged into your Volunteer World account. Persistent problems may indicate a platform issue, and reaching out to Volunteer World’s support team is recommended.
Double-check that you are using the correct methods, such as the platform's messaging feature or the coordinator's email provided in the program details.
Review your Volunteer World account to see if a response was sent there rather than to your email inbox.
In any case, you can always send an email to helpcenter@volunteerworld.com or get in touch with our support team via our live chat.
Our personal support team is always happy to help you with any problems that might arise. Don't hesitate to ask us!
Summary
Use the 'Contact Coordinator' button on the program page for general inquiries.
Continue conversations with the coordinator or follow up through your message history.
Expect a response typically within 2-3 working days and use reminders if there’s no response within a week.
Contact Volunteer World's support team for further assistance in case of delays or issues. This summary ensures effective communication, making your volunteer experience seamless and stress-free.
Be proactive and patient: Coordinators may need additional time to respond to inquiries, particularly for popular programs.
Use clear and polite language in your messages to ensure a smoother communication process.
Volunteer applications are usually answered within 2-3 business days, while inquiries about trips may take 2-4 days. Understanding these distinctions allows applicants to plan accordingly.