Loading and unloading your Voly Mastercard can be done both on the Desktop and the Mobile App. You will need to have permission to use the Voly Money Summary on your account to be able to do this.
If you do not see the Voly Money Summary on your Desktop Homepage, please speak to a member of the Voly Team.
To load a Voly Mastercard
1. Go to your dashboard (on the homepage) and click on ‘Voly Money Summary’.
2. Click on 'View Cards' listed on the bottom left-hand corner of your Account summary
3. On the card you wish to load, click ‘Load card’. Select the currency you wish to load and enter the amount to be added, and click load.
The card is instantly loaded.
Please note: you might need to refresh the page to see the updated card balance.
To unload a Voly Mastercard
1. Go to your dashboard (on the homepage) and click on ‘Voly Money Summary’.
2. Click on 'View Cards' listed on the bottom left-hand corner of your Account summary
3. On the card you wish to unload, click ‘Unload card’. Enter the amount you wish to send back to the Voly Money account and click save.
The card is instantly unloaded.
Reassign Cards (Admin)
For additional control of the cards, you can reassign them to another user on the platform.
1. Go to the Banking page and scroll down to the Voly Prepaid Cards section. There, click on the 2 cogs alongside the card you wish to reassign
2. Click on the tab called ‘Voly Prepaid Card Assigned To’ and click on the drop-down menu. The other users on the platform will be visible from the drop-down menu to select from. Select the users you wish to assign the card to and select 'Change'
3. This card will now be visible to this user in the Voly system. Any transactions can be processed by the user as well as authorised online payments.
Please note: If the user cannot see the card on their Voly Mobile App after it has been assigned to them, they will need to select it from the card view options under their My Account settings.
Still have questions?
Send us a message through the chat icon in the web app, email us or keep looking through our Help Centre for more information.