Loading and unloading your Voly Mastercard can be done both on the Desktop and the Mobile App. You will need to have permission to use the Voly Money Summary on your account to be able to do this.
If you do not see the Voly Money Summary on your Desktop Homepage, please speak to a member of the Voly Team.
To load a Voly Mastercard
1. Go to your dashboard (on the homepage) and click on ‘Voly Money Summary’.
2. Click on 'View Cards' listed on the bottom left-hand corner of your Account summary
3. On the card you wish to load, click ‘Load card’. Select the currency you wish to load and enter the amount to be added, and click load.
The card is instantly loaded.
Please note: you might need to refresh the page to see the updated card balance.
To unload a Voly Mastercard
1. Go to your dashboard (on the homepage) and click on ‘Voly Money Summary’.
2. Click on 'View Cards' listed on the bottom left-hand corner of your Account summary
3. On the card you wish to unload, click ‘Unload card’. Enter the amount you wish to send back to the Voly Money account and click save.
The card is instantly unloaded.
Reassign Cards (Admin)
For additional control of the cards, you can reassign them to another user on the platform.
1. Go to the Banking page and scroll down to the Voly Prepaid Cards section. There, click on the 2 cogs alongside the card you wish to reassign
2. Click on the tab called ‘Voly Prepaid Card Assigned To’ and click on the drop-down menu. The other users on the platform will be visible from the drop-down menu to select from. Select the users you wish to assign the card to and select 'Change'
3. This card will now be visible to this user in the Voly system. Any transactions can be processed by the user as well as authorised online payments.
Please note: If the user cannot see the card on their Voly Mobile App after it has been assigned to them, they will need to select it from the card view options under their My Account settings.
Crew Funding Request: Request your card to be loaded - Desktop
The funding request is a functionality that allows the crew to request their Voly prepaid card to be loaded within the platform. The captain/admins will approve the request. Once approved, your card will automatically be loaded.
1. Go to Banking. Then, click on your Voly Mastercard Currency that you need funds loaded into.
2. Click on ‘Funding Request’, in the top right-hand corner.
3. Enter the following details:
• The amount you are requesting
• The date required and time zone you are in, or tick “As soon as possible”
• The reason for the request.
• Any other optional information, if required
4. Click ‘Add Funding Request’
5. Once submitted, your request will go to your Approvals tab (in the top navigation bar) in ‘Your Voly prepaid card funding requests’ until approved.
Once the request has been approved:
•If requested with a specific date, the card will be automatically loaded on the date, at midnight in the time zone you have selected.
•If requested with “as soon as possible”, the card will be automatically loaded within the hour after the request has been approved.
Funding Request: Approve Card load requests (Captain/Administrator)
The funding request is a functionality that allows the crew to request their Voly Mastercard to be loaded with funds within the platform.
You can process the request on the desktop or from the mobile app. If accepted, the card is automatically loaded.
1. To receive an email notification each time a crew member requests their card to be loaded, go to Settings > My Account, and tick ‘Email Alerts: Voly Prepaid Card Funding Request’.
2. You will now receive an email as soon as a Funding Request has been submitted by a crew member. You can review and approve/reject the request either on the desktop version or from your mobile app.
Approve a Funding Request - Desktop
• Go to your Approvals tab in the top navigation bar.
• Scroll down to the section ‘Voly prepaid card fund requests, scheduled and awaiting approval’.
• Click on the request, review and click on Approve or Reject.
3. Once the request has been approved:
•If requested with a specific date, the card will be automatically loaded at midnight in the time zone you have selected, if there are sufficient funds.
•If requested with “as soon as possible”, the card will be automatically loaded within the hour after the request has been approved if there are sufficient funds.
Still have questions?
Send us a message through the chat icon in the web app, email us or keep looking through our Help Centre for more information.