How to Troubleshoot Access Issues for Voxy Assessments on Mobile and Web
If you're experiencing difficulties accessing Voxy assessments, such as the Voxy Proficiency Assessment (VPA) or the prerequisite test, the issue is often related to browser settings or device compatibility. Follow the steps below to resolve these problems.
Common Access Issues
Unable to proceed past the assessment screen on mobile devices.
Missing the "Start Test" button (e.g., "Évaluer mon niveau") on the homepage.
Troubleshooting Steps for Mobile Devices
Adjust Browser Zoom Level: Reduce the zoom level in your mobile browser (e.g., Google Chrome) to ensure the assessment interface fits properly on your screen.
Enable Desktop Mode: Switch your mobile browser to "Desktop Site" or "Desktop Mode" for better compatibility with the assessment interface.
Reopen the Assessment: After making these adjustments, refresh or reopen the assessment to proceed.
Troubleshooting Steps for Web Browsers
Use a Supported Browser: Ensure you are using a supported browser, such as Google Chrome.
Adjust Page Zoom: Reduce the page zoom level so all elements are visible: - On most browsers, you can adjust zoom via the browser settings or keyboard shortcuts.
Try Another Device: If the issue persists, switch to a different device to rule out machine-specific settings.
Additional Tips for Completing Assessments
Always use the latest version of your browser for optimal performance.
If you encounter further issues, consider clearing your browser cache or restarting your device.
By following these steps, you should be able to resolve most access issues and complete your Voxy assessments without further interruptions.