In this video, you will learn about how to create flows in WABB
In this guide, we will walk you through the process of creating and testing your first flow in WhatsApp Bot Builder (WABB).
A flow is a sequence of automated messages and actions that help you engage with customers, send information, collect data, and trigger follow-up actions—all automatically. Let’s get started!
Steps to Create Your First Flow
Step 1: Access the Flow Builder
Log in to your WABB account.
Go to the Flows section.
Click Create New Flow.
Enter a name for your flow and click Create & Open.
Step 2: Understand the Default Blocks
When the flow builder opens, you will see two default blocks:
Start Block – Defines where your flow begins.
Content Block – Used to send text, images, videos, files, or CTA buttons.
Step 3: Configure the Content Block
Click the Content Block.
On the left-side menu, add your content (text, images, or videos).
Keep your content clear and engaging to maximize user interaction.
Step 4: Add Buttons
After adding content, click outside the text box.
Select Add Button.
Enter a button title and make it a Call-to-Action (CTA).
(Learn more about CTA buttons here).
Step 5: Add Images
Click the Image Element to upload and add images to your flow. Images can help improve engagement and make your flow more visually appealing.
Step 6: Add Other Blocks
In the bottom-right corner of the builder, click the + icon to explore different block types. Drag and drop them into your flow and connect them as needed.
Here’s a quick overview:
Flow Block – Connects one flow to another (e.g., redirecting users after a button click).
Note Block – Lets you add notes or draft content for your team.
Randomizer Block – Splits users into groups for A/B testing or to send different broadcast messages.
Content Block – Sends messages or collects user input.
Action Block – Performs backend actions like tagging users, assigning chats, or sending team notifications.
Delay Block – Adds a time gap between messages or pauses a flow until a set time.
Condition Block – Runs actions based on True/False conditions.
Menu Block – Provides multiple-choice button options.
Integration Block – Sends data to Google Sheets, CRMs, or other platforms.
ChatGPT FAQ Block – Builds an AI-powered chatbot using your uploaded knowledge base.
Step 7: Test Your Flow
Before going live, it’s important to test your flow. Testing ensures that the flow works correctly and that users have a smooth experience.
Follow the steps outlined in this article: [How to Test Your Flow on Wabb]
Creating a flow in WABB is a simple and powerful way to automate your communication with customers. By following these steps, you can quickly set up a basic flow and start engaging with your users automatically. Don't forget to test your flow to ensure it’s working smoothly!
Start building your first flow today, and enhance your customer interactions with WhatsApp Bot Builder!