Here's how to let clients cancel their own appointments in the Walkies Journal app, and set how much notice they need to give.
Set your cancellation policy
Tap the menu button on Home. On iPad, it's in the sidebar.
Scroll down and tap Cancellations.
Turn on Allow customer cancellation.
Use + and - to set Days before appointment, the notice clients need to give.
Tap the ✓ to save.
How the notice works
It counts whole days from today to the day of the appointment.
0: clients can cancel any appointment that hasn't started, even on the day.
1: clients can cancel up to the day before, but not on the day.
2: clients can cancel up to two days before, and so on.
Inside the notice period, clients are told the cancellation window has passed, and asked to message you instead.
What clients can and can't cancel
They can't cancel an appointment that's started, or a group appointment with other clients' pets.
For a repeating appointment, they choose to cancel just that one, or every one after it.
With cancellations off, clients are asked to message you to cancel.
Good to know
You're notified when a client cancels.
You can always cancel appointments yourself. See How do I cancel an appointment?
An invoice for a cancelled appointment isn't removed for you. Check it, and delete or change it if you need to.