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How do I cancel an appointment?

Cancel one visit, or every visit after it in a repeating booking.

Here's how to cancel an appointment in Walkies.

Cancel an appointment

  1. Tap Appts and choose the day.

  2. Open the appointment.

  3. Tap ... at the top right.

  4. Choose Delete.

  5. Confirm with Delete appointment. It's removed from your calendar and your client's app.
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Repeating appointments

In step 4, choose:

  • Delete this appointment only to cancel just this visit.

  • Delete future appointments to cancel this visit and every one after it. Visits before it are kept.
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From the calendar

In Day, Week or Month view, tap the appointment and choose Delete appointment.


Telling your client

  • When you cancel from the appointment, the bell button at the top decides whether your client is told.

  • When you cancel from the calendar, your setting in Menu > Client notifications > Cancelled decides.
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Invoices

  • An unpaid invoice for the appointment is kept, unless you choose Delete appointment and invoice.

  • A paid invoice is never changed. Refund it separately if you need to.
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