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How do I add photos and videos to a visit?

Share photos and videos from a walk or visit with your client.

Here's how to add photos and videos to a walk or visit, so your client can see them.

Add a photo or video

  1. On the walk or visit screen, tap the camera button at the bottom.

  2. Choose Photo or Video to take one now, or Photo from library or Video from library to pick one you've taken.

  3. It uploads in the background, and appears in the Gallery and on the timeline. On walks, it's pinned where you took it.
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How many you can add

  • Free: 2 photos on each walk (2 a day on visits), and no videos.

  • Plus: unlimited photos and 2 videos.

  • Pro: unlimited photos and 6 videos.

  • Max: unlimited photos and 10 videos, recorded in 1080p.

Videos can be up to 20 seconds long, and you can trim them before adding. Picking several photos at once needs a paid plan.


Good to know

  • Photos and videos upload in the background, even if you leave the screen. A message shows while they're uploading.

  • With several walks running, you're asked which ones the photo is for.

  • To save what you take to your phone's photo library, or add a watermark, go to Menu > Your app settings > Photos and videos.

  • To save every photo from a visit, tap ... > Download all photos.

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