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How do I mark pets as picked up and dropped off?

Tell clients when you've collected their pets and when they're home.

Here's how to let clients know you've collected their pet and dropped them home again, for example on a daycare or adventure day.

Pick pets up

  1. On Home, tap Pick up.

  2. Choose the pets and tap Pick up. They're listed under Picked up on Home, and each client is told.
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Drop pets off

  1. On Home, tap Drop off.

  2. Choose the pets and tap Drop off, or tap Drop off all without choosing any.

Or tap a picked-up pet on Home and choose Drop off.


From an appointment

On an appointment card, use the pick up button to Pick up or Drop off one pet, or Pick up all pets or Drop off all pets.


What your client gets

"Picked up" and "Dropped off" messages, by email and push notification. Turn them off in Menu > Client notifications > Pick up & drop off.


Good to know

  • Picking up doesn't start a walk or taxi trip, and a taxi trip doesn't mark pets as picked up.

  • With pets picked up, Activity offers Walk with picked up pets (and hike, run and taxi) to start straight away.

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