If your connect link from your pet sitter isn't working, here's what to check.
The link does nothing, or opens a web page
Turn off any VPN or ad blocker on your phone, then tap the link again. They can stop the link from reaching the app.
Make sure the Walkies Journal app is installed and you're signed in, then tap the link again.
Open the link on the phone that has the app, not on a computer.
You see a message
This invite has already been used, or the link has expired: each link works once and lasts 30 days. Ask your pet sitter for a new one.
Connect limit reached: two owners are already connected to this household. One of them needs to unlink before you can connect.
Ask your pet sitter to update: the link came from an older version of the Walkies app. Ask your pet sitter to update the app and send a new link.
Not a connect link: the link you tapped isn't a connect link. Ask your pet sitter to send a connect link.
You're already connected to another pet sitter
A connect link does nothing while you're connected to someone else. Unlink first, then tap the new link. See How do I switch to a new pet sitter?
Still stuck?
Tap Chat with us on the Connect screen, or App support in Settings, and we'll help you connect.