With Walkies Max, Walkies asks your clients for a Google review after their walks and visits, by email and, if you turn it on, by text. Every client gets the same message, with the choice to leave a Google review or send you feedback privately. Here's when clients are asked, what they get and what you see.
When clients are asked
After a walk, hike, run or pet taxi trip ends, or a pet sitting activity, like a drop-in, daycare, boarding, home sitting, training or grooming. A meet and greet never brings an ask.
At least 2 hours after it ends, and only between 10:00 AM and 7:00 PM in your Company timezone. So a walk that ends at 6:30 PM is asked about at 10:00 AM the next day.
Each pet owner is asked on their own, including a pet's second owner.
Each client is asked no more than once every 30 days. Walks and visits in between don't bring another ask.
Each client is asked no more than 3 times in all.
Once a client taps Leave a Google review, they're never asked again. Walkies can't see whether they then posted a review.
A client who unsubscribes is never asked again.
What the email says
The email comes with your logo and brand color, in your client's language. After a walk with Happy Paws, it says:
"How did your recent walk with Happy Paws go?", then "Hi Sam,".
"We'd love a Google review. It really helps." with three reasons: it helps other pet owners nearby find you, it shows new clients they can trust you with their pets, and it supports a local business.
Leave a Google review, which opens your Google review form.
"If there's anything you'd like to message us about, you can share it privately." and Share feedback privately.
Unsubscribe from review requests at the bottom.
The subject is "How was your recent walk with Happy Paws?". For other activities, it says hike, run, trip or stay instead of walk.
What the text says
With Also ask by text message on, clients with a mobile number get a text too: "Hi Sam, we'd love a Google review of Happy Paws. It helps other pet owners nearby find us:" with a link, and a short "Stop" link at the end.
The first link goes straight to your Google review form. Tapping it counts as tapping Leave a Google review.
Review texts come from their own sender, separate from your other Walkies texts.
For now, review texts only go to numbers in some countries: the UK, most of Europe, Japan and Canada. The US will follow. Elsewhere, clients get the email only.
Review texts aren't sent on Sundays to numbers in France or Italy. The request waits until Monday, then the email and text go together.
Clients with no email address are only asked by text, so they're only asked when texts are on and their number can get one.
Private feedback
Your client taps Share feedback privately in the email.
On the page that opens, they write in Your message and tap Send. The page tells them only you will see it.
You get an email, "Private feedback from a client", with their message, their name and pets, and their email address and phone number.
Reply to that email to answer them. Your reply goes to your client.
Opening the page alone sends you nothing. A client can send up to 3 messages from each request, of up to 2,000 characters each, and the page still offers Leave a Google review. Private feedback goes to your business email address, or to your first admin if you haven't added one. It doesn't appear in your Inbox.
How clients unsubscribe
In the email, they tap Unsubscribe from review requests, then the button with the same name on the page that opens. They get no more review requests from your business.
In a review text, they tap the "Stop" link, then Unsubscribe from review requests on the page that opens. This stops review emails and texts from your business.
Where they can reply to the text, replying STOP stops review texts only. Review emails and your other texts keep coming.
Review requests don't follow a client's other email and text settings. Unsubscribing is how they stop them.
What you see
On the Google Reviews screen: your business, with its Google rating and number of reviews, updated once a day.
Private feedback, by email.
Walkies doesn't show which clients have been asked, or who tapped Leave a Google review.
Good to know
Every client gets the same email and text. Walkies never asks only clients who were happy, which Google's rules don't allow.
Your business sends up to 50 review requests a day. Any more wait for the next day. A request that still hasn't gone out 14 days after the walk or visit is dropped.
If you move off Walkies Max, or remove your business, requests stop.
To set it up, see How do I set up Google Reviews?