In this article, we'll delve into the essential aspects of plan cancellations, covering everything from the impact on bookings to the different cancellation options available.
Important things to know about plan cancelations
Canceling plans will also cancel all bookings from plan cancelation date forward.
Clients can not book classes that occur after the plan is canceled.
Staff can always book clients into classes that occur after the scheduled plan cancelation.
Plans with failed credit card payments are able to be canceled.
Once a plan is canceled it can not be made active again.
How to Cancel a Plan
From the client's profile, scroll down to Active Plans
Select the three dots on the top right the plan tile and choose Cancel
Select Cancel Immediately, End of Period, or Custom
Select Charge termination fee?
If yes, charge fee is chosen, if the termination is set for a future date, the client will be charged the fee on the date of the plan's cancelation.
Choose Refund last payment or choose no refund
Select a reason. The reason will appear under the plan under the client's profile