We've gathered a range of resources to assist businesses in comprehending and efficiently handling chargebacks. These include insights on risk management strategies, the dispute process lifecycle, managing dispute withdrawals, effective response practices, understanding common fraud types and associated liabilities, chargeback representment, and guidance from major credit card issuers. Supplementary materials such as a glossary, dispute flow breakdown, and a guide on chargeback rebuttal letters are also provided. Our aim is to empower businesses to safeguard themselves against losses resulting from fraud and chargebacks, while navigating the intricacies of payment dispute

Stripe resources

Content from Stripe we’ve put together to help you understand and help you win a chargeback.

Walla uses Stripe to process payments. Here is useful content from Stripe that will help you better understand the chargeback process. Keep in mind there are multiple ways Stripe accounts can be set up and there are multiple Stripe account types. This means that some of the information in the article may not be exactly applicable but a majority of the terms and concepts referred to can be applied to help you better understand the process.

Risk management
Learn how to protect your business from losses due to fraud, chargebacks, and more.

How disputes work
Learn about the high level lifecycle of payment card disputes.

Dispute withdrawals
Learn what to do when a cardholder withdraws their payment dispute.

Dispute Withdrawals FAQ

Dispute response best practices
Learn how to format the most convincing evidence to challenge a dispute.

Dispute categories
Learn more about the reasons for disputes and how to respond to each

Common types of online fraud
Learn about the different kinds of fraud and what your liability is.

Representment 101: What is chargeback representment?

Chargeback representment is the process by which businesses can dispute a chargeback and recover lost revenue. Here’s everything businesses need to know.

Card Issuer

What is an issuer? What issuing banks do for businesses

Amex, Mastercard, Visa chargeback management resources

Each major credit card issuer has its own set of guidelines and procedures for managing chargebacks. Below are key resources, guides, and tools provided by each issuer to help you handle disputes effectively.