In our commitment to providing a frictionless experience for businesses and users alike, we utilize Stripe Connect, a specialized setup to simplify the complexities of financial transactions. Acting as the intermediary between clients and studios, Stripe Connect ensures the smooth flow of payments, payouts, and transactions within our platform. This distinctive integration not only streamlines your financial operations but also forms the backbone of Walla's features, creating a unified and intuitive experience across various interfaces. To navigate this setup effectively, it's essential to understand the unique aspects of our Connected Stripe Account setup, why direct logins to Stripe are not available, and how managing your finances directly through Walla contributes to a seamless and hassle-free journey. Welcome to a world where transactions are not just transactions—they're experiences crafted for success.

Walla uses Stripe Connect. This is a special setup designed to make online transactions smoother. Walla uses Stripe Connect as a financial middleman to simplify transactions between clients and studios. In simpler terms, your business's payment account in Walla is a connected account on the Stripe platform. This connection allows Walla to manage payments, payouts, and other financial transactions on behalf of its users, such as individual studios. Payments for classes or services on the platform seamlessly flow through the connected Stripe account. The utilization of Stripe Connect is instrumental in constructing the features and ensuring a seamless experience within Walla.

It's important to understand that this setup is different from a standard Stripe account where the business owner manages their payments directly. With Stripe Connect, Walla acts as the intermediary, handling the flow of payments for connected accounts like studios. This is why you might not be able to log in directly to your Stripe account; instead, you manage everything conveniently through Walla.

Stripe Connected accounts are the foundation that empowers us to create the robust experience and features in Walla. This feature not only guarantees a smooth connection between Walla and the payments account but also facilitates communication with the Walla App and widgets. Regardless of where your clients make a purchase in Walla—be it on The Walla App, at the front desk, through the Branded App, via integrations like ClassPass, or using widgets—the Stripe Connect platform ensures seamless communication for all transactions across Walla.

Access to Stripe directly is not available because our system operates on the Stripe Connected account platform, which are specifically designed to optimize communication and transactions through Walla. You If you were to go directly within Stripe and make changes, it would disrupt the seamless communication with Walla and lead to confusion.

Due to the unique setup of connected accounts, they differ from regular Stripe accounts. If you mistakenly process a payment directly in Stripe instead of using Walla, it could lead to confusion when the payment doesn't show up under a client's account. The consequences might extend further, affecting various aspects of the software and causing inaccuracies in Walla reporting. These deviations from the intended process can result in unexpected issues, negatively impacting the overall user experience, as connected accounts are specifically designed to operate in a certain way.

This underscores the importance of businesses managing their accounts directly through Walla. Doing so helps mitigate these risks and ensures a seamless experience for both you and your clients. This approach not only aligns with the intended workflow but also contributes to maintaining a smooth and hassle-free experience throughout.

You won't have a direct login to Stripe. The Connected Stripe Account, as seen in Walla, is a specialized setup crafted to streamline online transactions. Walla plays the role of an intermediary, ensuring smooth management of payments and transactions for users.

Yes. In using Walla, it's important to know that our reporting and features are designed to perfectly mirror what you see in Stripe. This intentional alignment ensures a seamless and consistent experience across both platforms.

By managing your accounts directly through Walla, you're not only avoiding the potential hiccups mentioned earlier but also enhancing your overall experience. Walla serves as a bridge that optimizes communication with Stripe, making sure that every feature and reporting detail is in sync. This synchronization offers a level of cohesion and reliability that contributes to a smoother, more efficient experience for both you and your clients.

Walla is designed to provide comprehensive support for connected accounts, acting as the main point of contact and managing interactions with Stripe. For any questions or issues related to your connected account, the best approach is to reach out to the dedicated Walla Support team. They are well-equipped to assist you and, if necessary, coordinate with Stripe to ensure a positive and efficient resolution to any concerns you may have. Your experience with Walla's support team is tailored to meet your specific needs and ensure a smooth process.