Whether your client needs to be removed from class, or they made a purchase (and changed their mind), issuing refunds is simple—and straightforward—with Walla.
Issue a Refund via the Client Profile
To access a client profile to issue a refund, you can either find their name on the software homepage by using the search toolbar, clicking on their name in a class roster, or going to the Contacts tab and searching for them there.
To issue a refund on a transaction, please follow the steps below:
In the main Client Profile, choose the Transactions tab
Click on the three dots next to the transaction you’d like to refund and choose Refund
A pop-up will appear for you to confirm that you have selected the transaction you want to refund
Before refunding the payment review the refund and choose Confirm
Remove a Client from a Class and Issue a Refund
Under the class roster for a specific class, find the client name, click the three dots to the right of their name
Right-click and select Remove from Class
A pop-up will appear, giving you the option to return the amount paid to their plan credits/ or to their original payment method or Do not refund
🚨 Once a refund has been initiated, it cannot be reversed through Stripe. For this reason, it is especially important to confirm all details are accurate before proceeding.