When creating your class schedules you have the ability to assign the drop in rate based on the type of class you're scheduling. To learn how to create a class schedule,
In Walla, the setting up of drop-in pricing takes a distinct approach – it occurs during the class scheduling process. While this might take some time to get used to, it ultimately streamlines the experience by combining scheduling and pricing into a single step. This unique feature simplifies the process, eliminating the need for separate pricing management steps.
Unless the class is free, don’t put $0
A crucial note of caution: While setting prices, it's important not to input $0 for both member and non-member pricing unless the class is entirely free. A $0 drop-in price offers a free class.
Member and non-member drop-in pricing
If your drop-in pricing is the same for both members and non-members, enter the same amount into both fields. Consider a client with a four-times-a-month membership who wants to attend a fifth class within the same month. To cater to this, you can provide a discounted rate compared to the standard drop-in rate.
$0 member drop-in pricing gives your members free classes
When $0 is entered for member drop-in pricing, it means that members can book a class for free, or they can use their existing plan to pay for the class if their plan is set up to pay for the class. It is extremely likely you have no intention of offering both of these options. The class-to-plan relationship is what allows clients to use their plan to book a class, not the amount entered under member drop-in pricing. If you want to give members a special discounted drop-in price, you can enter in a different value for member drop-in pricing. Otherwise, if you want everyone to pay the same drop-in price, just enter the same amount for both member and non-member drop-in pricing. Entering the same amount under both member and non-member drop-in pricing will still allow plans to be used to pay for the class.
Where you set up drop-in pricing: Under the class, not as a plan or under Plan Management
Remember, the drop-in pricing is not the same as setting up your pricing under plan management. Since session plans will not be classified as drop-ins under reports and single session plans do not appear as drop-ins. Only drop-ins created under the class itself appear as drop-ins at checkout.
No unused drop-ins
When a drop-in is returned, it is returned to the client’s original payment method or to an account balance. Drop-ins do not sit on a client’s account for later use.
Livestream vs. in-person pricing
Sometimes, different formats call for different pricing. When you have livestream classes alongside in-person sessions, you can offer distinct prices – $15 for livestream and $18 for in-person.
Again, remember the significance of not setting both member and non-member rates to $0 unless the class is genuinely free. Stay mindful of the difference between drop-in pricing and plan management, and you're all set to create a tailored pricing experience that resonates with your clientele.
Why you do not want to offer both a single session drop-in plan and true Walla drop-ins
If you have single session plans that you call drop-ins, if a client early cancels then they get the drop-in plan added back to their profile for later use. When they go to book a class at a later date they will look for the plan so they can book the class.
If you also offer standard "true" drop-ins: Based on your cancelation refund settings, when a client early cancels their drop-in, the drop-in will either go back to their account as account credit or they will be refunded. When they go to book a class at a later date they will look for the account credit to purchase a drop-in or expect a monetary refund when they early cancel.
If your clients are not aware there are two experiences when it comes to drop-in bookings then this can cause confusion.
How offering both a single session drop-in plan and true Walla drop-ins impacts reporting and Audiences
When looking at reports you will need to keep in mind that you offer two types of drop-ins and will need to pull data for "true" drop-ins and your drop-in plans. If you create Audiences and you want to view data based on drop-ins you will need to consider your single session "drop-in" plans.