Need to remove a pause early? Here is how to unpause a currently paused recurring plan from a client's profile.
How to Unpause a Plan
Note, there are two ways to access the Edit Pause feature, from the Active Plans section of the client's profile or from under Plan Details.
Navigate to the client's profile
From the Overview Tab scroll down to the section titled Active Plans
Select Show Paused, Expired or Canceled Plans
Select the three dots on the top right of the plan tile
Choose Edit Pause
From the Edit Pause screen you can change the Resuming on date. The Resuming on date must be the current day or a date in the future. Changing the Resuming on date will result in a Summary section. The Summary section lists Total days paused, Paid days during pause, Next billing date, and How to explain to your client.
To finalize the pause select Update Pause. To lift a pause immediately, you can choose the current date.
Edit Pause Terms Explained
The Edit Pause screen lists the name of the plan and the following information:
Plan Details
Started: Date plan started
Last billing date: Date of most recent payment
Next billing date: Date of next payment
Pause Details
Starting on: Pause Start Date
Resuming on: Date plan resumes
The Summary Section of the Edit Pause screen lists the following information:
Total days paused: Number of days plan is paused for
Paid days during pause: Number of days after last paid billing cycle
How to explain to your client: You can utilize this section to your liking, Because a Transactional Email is not sent to your client when a pause is edited, you can manually send an email to your client via their client profile to inform the client of the change. You can copy-paste the text into the message.
☝️Things to Know about Pauses
The start date of a pause is not editable.
To stop a pause immediately, please update the return date to today's date.
If a plan is paused off-cycle, then the plan will have a new bill date.
When a pause is edited, a transactional email is not sent to your client.
The Resuming on date must be either the current day or a date in the future
Regardless of when the plan is unpaused, the new billing date is determined by calculating the remaining days in the current cycle prior to the next bill. This information is provided when the plan is initially paused.