🚨 Don't fall for it — it's not us!
Never share your personal information or security credentials with anyone, not even someone who claims to be part of Wallib.
We will never ask you for this information. If you receive a request like this, end the communication immediately and report it by writing to our support email at support@wallib.co with evidence such as screenshots.
What are Phishing and Smishing?
Phishing and smishing are two of the most common fraud techniques today. Knowing how they work helps you spot them in time and keep your Wallib account secure.
Phishing: when someone impersonates a trusted entity (like Wallib) to steal your login credentials, almost always through email, fake links, or social media.
Smishing: the same technique, but via SMS or messaging apps like WhatsApp.
Signs to identify a phishing or smishing attempt
The link included doesn't match an official Wallib domain, even if it looks similar.
The message comes from an email, phone number, or account that isn't an official channel.
The content tries to create urgency or fear ("your account will be locked," "you have a suspicious charge") to get you to act without verifying.
You're asked to confirm your password, verification codes, or your Wallib Card details.
The message has spelling errors or unnatural wording.
You're contacted through an unofficial channel (WhatsApp, social media, phone calls) offering "help" with your account.
What to do if you receive a suspicious message
Don't click on links or download attachments from the message.
Don't reply or share any personal information, password, or verification code.
Verify the information directly from the Wallib app.
Report it to our support team by writing to support@wallib.co.
Remember: Wallib will never ask you for your password, PIN, or verification codes, even if the contact seems legitimate.
If you have any questions, write to us at support@wallib.co