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"Unable to Send" Basket

If you ever have an error while placing your order that states "Unable to Send" we can explain why!

Written by triSaaS Support
Updated over a month ago

Purchase Warrior will automatically try to stop a basket if it believes that it contains a duplicate order.

This happens most commonly when the following occurs:

  • A basket is created

  • A supplier is added to the basket for several products

  • The supplier is sent individually- rather than the basket as a whole

  • Later on another staff of the same user comes back and places more orders under the same supplier in that same basket and attempts to send it.

Because the system has detected that this basket has already sent this supplier, it will stop the basket from being sent. In order to mitigate this, please try to:

  • Keep open baskets as tidy as possible

  • Always ensure a fresh basket is being used when placing a new order


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