If an API workflow does not work as expected, first identify whether the issue is related to access, input, usage balance, rate limits, processing status, or the destination platform.
Common causes
API issues are often caused by:
Missing, inactive, or exposed API keys
Not enough API Units
Unsupported or inaccessible source videos
Upload files that do not meet current API requirements
Too many requests in a short period
Too many active processing tasks
A task that is still processing
A task that failed because the source content could not be processed
A destination platform rejecting, muting, blocking, or limiting the final content
Where to check first
Check these places before contacting Support:
API Dashboard for API key status, API Units balance, usage, and payment history
API Docs for current endpoint requirements, status codes, rate limits, and task behavior
Your own logs for request time, task ID, error message, and trace ID if available
Source platform or destination platform if the issue involves an imported link, export, or social publishing
Polling and task status
Many API tasks are asynchronous, so they may not return the final result immediately.
Your integration should follow the task status and result handling guidance in the API Docs. Help Center does not maintain separate polling examples, because those details can change with the API.
Rate limits and concurrency
WayinVideo may limit how many requests or active tasks your account can run at the same time.
For current limits, see the Rate Limits documentation. If your production workflow needs higher limits, contact WayinVideo.
Error details
For current HTTP status codes and error formats, see the Status Codes documentation.
When you contact Support, include:
Your WayinVideo account email or workspace
The API feature you were using
The approximate time of the issue
The task ID, error message, or trace ID if available
Whether the issue happens once or repeatedly