If you have confirmed a booking and need to cancel, please email info@nucotravel.com with your booking reference and request to cancel.
Once you confirm your acceptance of the cancellation fee, the cancellation process will be completed, and you will receive a confirmation email as proof of the cancellation. This email acts as official documentation, so please keep it for your records.
The cancellation charges for booking refs beginning 'NUCO-' are as follows:
57+ days before: Loss of deposit
56-29 days: 60% of total cost
28-15 days: 80% of total cost
14 days or less: 100% of total cost
Depending on your reason for cancelling your booking we would recommend looking at other options available to you. Firstly, a name change; this is where you can transfer your booking over to someone else. The other option would be to look at your travel insurance to see if the reason for your cancellation is covered by your travel insurance provider. Additionally, if a cancellation is processed, it’s important to retain the email confirmation you receive as proof of the cancellation for any claims or verifications.