If, for whatever reason you are no longer able to attend your trip, instead of cancelling, there is an option of transferring your booking over to someone else, we call this a name change.
Cancelling a booking comes with our standard cancellation fees. These fees are put in place to cover the cost of all elements of your booking that we have paid for on your behalf that can't be refunded.
To be as flexible as possible, we offer name changes free of charge up to the payment deadline detailed on your booking confirmation, and then with a fee of £50 up until the day before the trip departs.
By processing a name change, there will be no cancellation fees, meaning you don't lose out financially. Depending on when you process the name change, there may be the £50 name change fee to cover the admin of transferring a booking but this is significantly less than the standard cancellation fees.
You will be required to find someone to name change your booking to, this is not something we will provide for you. Reaching out to your committee, posting on your snowsports club's social media pages and speaking to other members is usually the best way to find someone who may be looking for a place on the trip.
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When processing a name change of a booking, both parties must confirm the transfer and ensure all pre-booked options and payment obligations and deadlines are clearly agreed upon. If the process is completed before the payment deadline, this is free of charge, while delays post-deadline may lead to additional costs. Processing after the payment deadline, the name change fee is £50.
If the name change is processed prior to the payment deadline almost all booking options can be amended. Certain items, such as insurance products bought by the original passenger, are non-transferable. In such cases, the new passenger should arrange for their own insurance coverage if needed.
For name changes processed after the payment deadline, all pre-booked options will be frozen and confirmed with our suppliers, and as such cannot be amended.
If you want to process a name change both parties will need to confirm the name change by emailing info@nucotravel.com, accepting all pre-booked options including rooming allocations, transport options, equipment hire and the payment conditions. It is the responsibility of both parties to arrange payment between themselves.