As the list of providers WebCargo offers continues to grow, it’s important to know how you can effectively manage your eBookings once they are confirmed. This means knowing what capabilities you have available to do this on WebCargo.
Within this article, you’ll find information about cancellations, editing your eBooking after it’s been confirmed and if tracking is possible with each airline.
Jump to airline policy by clicking the airline name below, or continue scrolling.
Aer Lingus
Cancellation policy: More information coming soon. Please reach out to ebooking.support@freightos.com for more information.
AWB policy after cancellation: Cannot be reused. New AWB is needed for online eBooking.
Editing after eBooking confirmed: No
WebCargo tracking: No
Air France
Cancellation policy: can be found through this link
AWB policy after cancellation: AWB can be reused after cancellation and is released 5/10 minutes after the cancellation occurs.
Editing after eBooking confirmed: No
WebCargo tracking: Yes
American Airlines Cargo
Cancellation policy: can be found here.
AWB policy after cancellation: as American Airlines Cargo stock is supplied by WebCargo, there is no need to enter another if cancellation occurs. You will be automatically supplied with another for the subsequent eBooking. Read more about automatic AWBs here.
Editing after eBooking confirmed: Yes
WebCargo tracking: Yes
British Airways
Cancellation policy: AWB cannot be used again once cancellation occurs and the eBooking will not show as cancelled on the WebCargo platform.
AWB policy after cancellation: Cannot be reused. New AWB is needed for online eBooking.
Editing after eBooking confirmed: Yes
WebCargo tracking: No
Condor
Cancellation policy: More information coming soon. Please reach out to ebooking.support@freightos.com for more information.
AWB policy after cancellation: More information coming soon...
Editing after eBooking confirmed: No
WebCargo tracking: Yes
Delta Cargo
Cancellation policy: More information coming soon. Please reach out to ebooking.support@freightos.com for more information.
AWB policy after cancellation: AWB can be reused after cancellation and is released 3 days after the cancellation occurs
Editing after eBooking confirmed: Yes
WebCargo tracking: No
Etihad Airways
Cancellation policy: More information coming soon. Please reach out to ebooking.support@freightos.com for more information.
Editing after eBooking confirmed: Yes
AWB policy after cancellation: AWB can be reused after cancellation and is released 5/10 minutes after the cancellation occurs.
WebCargo tracking: Yes
Iberia Cargo
Cancellation policy: More information coming soon. Please reach out to ebooking.support@freightos.com for more information.
AWB policy after cancellation: Cannot be reused. New AWB is needed for online eBooking.
Editing after eBooking confirmed: No
WebCargo tracking: No
Lufthansa
Cancellation policy: More information coming soon. Please reach out to ebooking.support@freightos.com for more information.
AWB policy after cancellation: AWB can be reused after cancellation and is released 5/10 minutes after the cancellation occurs.
Editing after eBooking confirmed: Yes
WebCargo tracking: Yes
KLM
Cancellation policy: can be found through the following link from page 2
AWB policy after cancellation: AWB can be reused after cancellation and is released 5/10 minutes after the cancellation occurs.
Editing after eBooking confirmed: No
WebCargo tracking: Yes
Qatar Airways Cargo
Cancellation policy: More information coming soon. Please reach out to ebooking.support@freightos.com for more information.
AWB policy after cancellation: AWB can be reused after cancellation and is released 5/10 minutes after the cancellation occurs.
Editing after eBooking confirmed: only allows editing to weight and dimensions. If you want to change the day of the flight you need to cancel and book again.
WebCargo tracking: Yes
SAS
Cancellation policy: Find through the following link on page 1
AWB policy after cancellation: AWB can be reused after cancellation and is released 5/10 minutes after the cancellation occurs.
Editing after eBooking confirmed: Yes
WebCargo tracking: No
Sun Class
Cancellation policy: More information coming soon. Please reach out to ebooking.support@freightos.com for more information.
AWB policy after cancellation: More information coming soon...
Editing after eBooking confirmed: No
WebCargo tracking: Yes
TAP Air Cargo
Cancellation policy: More information coming soon. Please reach out to ebooking.support@freightos.com for more information.
AWB policy after cancellation: AWB can be reused after cancellation and is released 5/10 minutes after the cancellation occurs.
Editing after eBooking confirmed: Yes
WebCargo tracking: Yes
TUI
Cancellation policy: More information coming soon. Please reach out to ebooking.support@freightos.com for more information.
AWB policy after cancellation: More information coming soon...
Editing after eBooking confirmed: No
WebCargo tracking: Yes
Turkish Airlines
Cancellation policy: If a shipment has been cancelled, AWB can be used 5 minutes later
AWB policy after cancellation: AWB can be reused after cancellation and is released 5/10 minutes after the cancellation occurs.
Editing after eBooking confirmed: Yes
WebCargo tracking: Yes