(Please be aware that we will soon change the menu format from horizontal to vertical. This will be immediate for all Sky eBookings pack types, and for paid packs, you can revert for 90 days before it is activated permanently. See the changes in this article)

There may be times that after placing an eBooking you’ll notice you have selected the wrong date, have entered the cargo information incorrectly, and need to make a change, or that the option no longer suits you.

If the shipment hasn’t been dispatched, you still have the opportunity to cancel and start again and in some cases to edit the shipment without restarting the eBooking process.

Find out how to do both of these by watching the following video, or continuing to read the article. TEST

First of all, click on My eBookings. You can search using the company name, the AWB, the User name amongst other things by using the filters at the top of the list of eBookings, or simply find it by scrolling down to find the eBooking you want to alter from the list.

Once you’ve found the eBooking you want to edit or cancel, click on its corresponding row. This will take you to the eBooking details page, where you can view all of the information about the flight with the options to Edit eBooking or Cancel eBooking.

Editing your eBooking

In order to edit your eBooking click on the Edit eBooking button. You’ll be taken firstly to the page to re-enter your shipping details. Make sure to fill in the new details, or choose a new date for dispatch.

Important: the editing capabilities depend on the airline. Some may require you to make a new search and choose a new rate if the dimensions or date have changed. Others will allow you to make the changes to the weights and dimensions and save without choosing a new rate, and some do not allow you to make any edits at all. Please contact us at ebooking.support@freightos.com for more information.

Once you have made the changes, click on the Update eBooking details button. You’ll then be taken to the rate results page, which will show you new bookable options for the airline you’d previously booked with. Click on the rate card, then click on the price within the pop-up.

Once you’ve selected the new rate, you’ll be taken to the review page where you can then finalise and update the changes. Bear in mind that this new rate is also based on live rates and capacity, so has a time limit of 5 mins. You’ll be able to see this in the top right hand side of the shipment details.

You’ll also have a disclaimer explaining that because the conditions have changed, the airline may need to confirm the new eBooking. Keep an eye on the My eBooking tab for updates.

Once you’ve checked the new details, click on Update eBooking. If all has been processed correctly you’ll receive an on-screen pop-up stating that the eBooking request has been updated.

To keep track of updates, check on the New eBooking tab.

Canceling your eBooking

If you want to cancel your eBooking, go to the My eBookings tab as you did for editing your eBooking. Find the eBooking you want to cancel as you did to edit, and click on it.

Once the information has loaded, click on the Cancel eBooking button.

Once clicked, you’ll be presented with a pop-up to explain why you want to cancel the eBooking. Select the option best suited to you and click cancel.

Your cancellation will be processed which can take a couple of minutes. Once it has processed you’ll receive on-screen confirmation.

You’ll be able to see the updated eBooking status in the My eBookings tab.

Finally, in some cases airlines do not allow editing after the eBooking has been placed, so you may need to cancel the eBooking and start again.

In order to do this, follow the above instructions, then head to the My eBookings tab and find the cancelled eBooking. Once found click the three horizontal dots next to it.

This will give you the option to duplicate the eBooking, which means that you can easily copy all of the details over to the search fields and easily search for a new option.

Processing a new eBooking with previous AWB

In terms of using the AWB that you had used for the cancelled eBooking, you will usually have to wait until you can use it again. The time it takes to re-establish can be instant, a couple of minutes or even longer.

Please contact us at ebooking.support@freightos.com to find out more information.