Binding Google Authenticator can improve the security of your account. This article will show you the process of binding Google Authenticator.
App operation step
Step 1: Open the Webot app and click [Home] - [Avatar Icon] - [Security] - [Multi-factor authentication].
Step 2: First, click [Google Authenticator]. After downloading the Google Authenticator app, click [Next Step], enter the required verification codes, and then click [Confirm].
Step 3: On the next page, copy the "Key" (do not share it with anyone) and click [Import] to automatically add your Key to Google Authenticator.
If you wish to import manually, open Google Authenticator and click [+] - [Enter a setup key]. Set your account name, paste the copied “Key”, and click [Add]. Copying the “Account name” is optional, as you can set it to your preference.
Step 4: After setup, Google Authenticator will generate a six-digit code that refreshes every 30 seconds. Enter this code into your Webot App and click [Confirm] to complete the binding process. Record the “Key” in a safe place and do not upload it online. If you lose or uninstall Google Authenticator, you can restore it using the “Key”. Finally, click [Done] to complete the binding process.
Web operation step
Step 1: Log in to your Webot account, click [Avatar Icon] - [Account Settings] - [Set] to enter the Google Authenticator binding page.
Step 2: After downloading the Google Authenticator app, click [Installed. Continue], enter the verification codes, and click [Confirm].
Copy the "Key" (do not share it with others) and paste it into Google Authenticator as shown in these steps to generate the six-digit security codes. Copying the “Account name” is optional, as you can set it to your preference. Enter the generated six-digit code on the web page.
Record the “Key” in a safe place and do not upload it online. If you lose or uninstall Google Authenticator, you can restore it using the “Key”. Finally, click [Done] to complete the binding process.
FAQ
Q: Why can't I withdraw assets after binding Google Authenticator?
A: For risk control reasons, the system will prohibit asset withdrawals for 24 hours after the Google Authenticator is bound to your account to ensure the safety of your account assets.
Q: The system is prompting 'invalid verification code.' How can I resolve this?
A: Please refer to the following appropriate guides to resolve the issues: Email/SMS Verification Codes Wrong, Google Authenticator Code Error.
Q: I'm having trouble receiving relevant verification codes. How can I resolve this?
A: Please refer to the following appropriate guides to resolve the issues: Can't Receive Email Verification Code, Can't Receive SMS Verification Code.
Q: Why is my Google Authenticator code always incorrect during the binding process?
A: If you have successfully added the key but the codes are consistently rejected, please check the following:
Do Not Refresh the Page: Binding keys are unique and session-based. If you refresh the binding page on Webot, a new secret key will be generated, rendering the one you just added to your app obsolete. Please use the most recent key displayed on the page without refreshing.
Time Synchronization: Google Authenticator relies on precise time. Ensure your phone's system time is set to "Set Automatically" in your device settings. If the time is off by even a few seconds, the code will be invalid.
30-Second Refresh Cycle: Remember that 2FA codes expire every 30 seconds. Ensure you are entering the most recent code and completing the submission before the timer circle in the app resets.
Clear Previous Entries: To avoid confusion, delete any old or failed Webot entries in your Google Authenticator app before re-linking the new secret key.