Let us show you how to transfer crypto from your Webot account to an external platform or wallet.
App operation step
Step 1: After logging in, click [Account] - [...] - [Send & Receive] - [Send to exchange/wallet].
Step 2: Search and select the cryptocurrency you want to withdraw, and then you will see the available networks. Please choose the correct network.
*Please select the network carefully and ensure it matches the network of the platform or wallet from which you are withdrawing funds. If you choose the wrong network, your funds may be lost and cannot be recovered.
Step 3: Enter the withdrawal address that matches your receiving platform or wallet and click [Next]. Input the amount you wish to withdraw, then click [Submit]. Review the withdrawal application information and click [Confirm] to proceed.
Step 4: Fill in the relevant security authentication codes, then click [Confirm] - [Check sending history] - [Withdraw] - [Crypto] to check your withdrawal status.
*The validity period of the SMS/Email verification code is 8 minutes, and the validity period of the Google verification code is 30 seconds. Please enter the verification code as soon as possible within the validity period to complete the verification.
Web operation step
Step 1: After logging into your Webot account, click [Wallet] - [Send Crypto] - [Send Crypto].
Step 2: Click the dropdown arrow, search for the cryptocurrency you wish to deposit, and select it.
Step 3: You’ll see the available networks based on the cryptocurrency you choose. Select the correct network that matches your receiving platform or wallet. After that, enter the withdrawal address and quantity, then click [SUBMIT] - [CONTINUE] to proceed.
*Please select the network carefully and ensure it matches the network of the platform or wallet from which you are withdrawing funds. If you choose the wrong network, your funds may be lost and cannot be recovered.
Step 4: Enter the relevant security authentication codes, then click [Confirm] [OK] to check your withdrawal status.
*The validity period of the SMS/Email verification code is 8 minutes, and the validity period of the Google verification code is 30 seconds. Please enter the verification code as soon as possible within the validity period to complete the verification.
Please Note
1. Not all cryptocurrencies support withdrawals. You can only withdraw the cryptocurrencies that support withdrawals.
2. Please select the network carefully and ensure it matches the network of the platform or wallet you are withdrawing funds from. If you select the wrong network, your funds may be lost and cannot be recovered.
3. Each cryptocurrency has a minimum withdrawal amount, which depends on the cryptocurrency type and network. If you don't have a sufficient amount, please convert to another cryptocurrency or choose a different network.
FAQ
Q: I withdrew via the wrong chain, used the wrong currency, or my deposit has not arrived. Can I recover my funds?
A: Once the withdrawal status shows as 'complete' in Webot, it means the funds have been successfully withdrawn from your Webot account. For any further assistance, please contact the support team of the destination wallet or exchange.
Q: I'm having trouble receiving relevant verification codes. How can I resolve this?
A: How to solve the Can't Receive Email Verification Code issue; How to solve the Can't Receive SMS Verification Code issue.
Q: The system is prompting 'invalid verification code.' How can I resolve this?
A: How to solve the Email/SMS Verification Codes Wrong issue; How to solve the 2FA Code Error.
Q: Can I withdraw money from Webot to any address or platform?
A: Do not withdraw funds from Webot to sanctioned or high-risk entities, as this may result in restrictions on your account.
Q: How can I withdraw tokens that are about to be delisted or have already been delisted?
A: We will typically publish an announcement in a timely manner once a delisting decision is made, including the deposit and withdrawal suspension timeline. You are required to complete your withdrawal before the specified deadline. If the deadline has passed, please contact Webot Support for further assistance and confirmation of the handling process.
Q: Why does the system say my XRP address is "Invalid"?
A: This is likely because your XRP address is not yet activated. According to XRP Ledger rules, a new address must hold a minimum reserve (usually 10–20 XRP) to be recognized on-chain. Please transfer the required activation amount from another platform to your wallet first before attempting a withdrawal from Webot.
Note: Not all tokens support deposit and withdrawal services. Please refer to the details provided in the delisting announcement.