To unbind SMS or Email via this method, you must be logged in, and your Webot account must be bound to both Email and SMS simultaneously, with access to both. You can disable your Webot account-bound SMS/Email by following these steps:

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Step 1: Open the Webot app and click [Home] - [Avatar Icon] - [Security] - [Multi-factor authentication].

Step 2: Click [SMS authentication] - [Disable SMS auth] after reading the “note,” click [Next step].

Step 3: Enter your Google Authenticator code and click [Confirm]. Next, enter the SMS and Email verification codes, and finally click the [Confirm] button again to complete the unbinding process.

Step 1: Open the Webot app and click [Home] - [Avatar Icon] - [Security] - [Multi-factor authentication].

Step 2: Click [Emil authentication] - [Disable emil auth] after reading the “note”, click [Next step].

Step 3: After reading the “Hint”, click [Next step]. Enter your Google Authenticator code and click [Confirm]. Next, enter the SMS and Email verification codes, and finally click the [Confirm] button again to complete the unbinding process.

Step 1: In your Webot account, click [Avatar Icon] - [Account Settings], then click the [Unbind] button in front of SMS Authentication.

Step 2: After reading the “Tips”, click [Next], then enter your Google Authenticator code and click [SUBMIT]. Next, enter both the SMS and Email verification codes, and finally click [SUBMIT] again to complete the unbinding process.

Step 1: In your Webot account, click [Avatar Icon] - [Account Settings], then click the [Unbind] button in front of Email Authentication. After reading the tips, click [Next] to continue.

Step 2: After reading the “Hint”, click [OK], then enter your Google Authenticator code and click [SUBMIT]. Next, enter both the SMS and Email verification codes, and finally click [SUBMIT] again to complete the unbinding process.

Q: I'm having trouble receiving relevant verification codes. How can I resolve this?

A: Please refer to the following appropriate guides to resolve the issues: Can't Receive Email Verification Code, Can't Receive SMS Verification Code.

Q: The system is prompting 'invalid verification code.' How can I resolve this?

A: Please refer to the following appropriate guides to resolve the issues: Email/SMS Verification Codes Wrong, 2FA Code Error article.

Q: I can't withdraw my funds after unbinding SMS/email. How can I resolve this?

A: Please note that for security reasons and to safeguard your account assets, withdrawals from your account will be suspended for 24 hours from the time of unbinding. The suspension will be automatically lifted after 24 hours.

Please get in touch with Webot Support if you have any other questions.